Terms of Service

Pet Hive

PetHive Terms and Conditions

Effective Date:

Welcome to PetHive. By accessing or using our platform ("Website"), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Definitions

"PetHive" refers to the platform and its operators.

"User" refers to any individual accessing or using the Website, including pet owners, pet service providers, and animal enthusiasts.

"Services" refers to the features and functionalities provided by PetHive.

2. Eligibility

Users must be at least 18 years old to register on PetHive.

By using our services, you represent and warrant that all registration and payment information you submit is accurate and truthful.

3. User Accounts

Users are required to create an account to access certain features of the platform.

Users are responsible for maintaining the confidentiality of their account details and password.

PetHive reserves the right to suspend or terminate accounts for violations of these terms.

4. Responsibilities of Users

Pet Owners: Ensure that pets are healthy, vaccinated, and suitable for care by third parties.

Service Providers: Provide accurate information about your services and deliver the agreed-upon care with professionalism and diligence.

Animal Enthusiasts: Engage responsibly with pets and other community members.

5. Payments and Fees

Payments for services are managed through the platform’s payment system.

PetHive may charge a commission or transaction fee, which will be disclosed at the time of booking or listing.

Users are responsible for any applicable taxes related to their transactions.

6. Cancellation and Refunds

Cancellation policies vary depending on the service and provider. Users must review and agree to the specific terms before booking.

Refunds are subject to the provider's cancellation policy and any applicable PetHive fees.

7. Content and Intellectual Property

Users retain ownership of content they upload to the platform but grant PetHive a non-exclusive, royalty-free license to use it for promotional purposes.

Users may not reproduce, distribute, or use any content from PetHive without prior written consent.

8. Prohibited Activities

Misrepresentation of services or qualifications.

Abuse, neglect, or mistreatment of animals.

Use of the platform for unlawful or fraudulent purposes.

Uploading harmful or offensive content.

9. Limitation of Liability

PetHive is a platform connecting users; it does not provide direct pet care services.

PetHive is not liable for any damages, injuries, or losses arising from interactions between users.

Users agree to indemnify and hold PetHive harmless from any claims resulting from their use of the platform.

10. Privacy Policy

By using the platform, you agree to PetHive’s Privacy Policy, which governs the collection and use of your personal information.

11. Changes to Terms and Conditions

PetHive reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the Website.

Continued use of the platform constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom.

Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

13. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us at:

PetHive Supportsupport@pethive.com