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Privacy Policy

PetHive

PetHive Privacy Policy

Effective Date: Januray 2025

At PetHive, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform ("Website"). By accessing or using PetHive, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

  1. Information We Collect

1.1 Information You Provide to Us

Account Registration: When you sign up, we collect your name, email address, phone number, and other necessary details.

Profile Information: For pet owners, service providers, or enthusiasts, additional details such as location, services offered, or pet details may be required.

Payment Information: For transactions, we may collect payment details such as credit/debit card information (processed securely by third-party payment providers).

1.2 Information We Collect Automatically

Usage Data: Information about your interactions with the Website, including pages visited, features used, and actions taken.

Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.

Cookies: We use cookies to improve your experience on our platform. Refer to our Cookie Policy for more details.

1.3 Information from Third Parties

We may receive information from third parties, such as payment processors, background check services, or social media platforms if you connect your account.

  1. How We Use Your Information

To Provide Services: Facilitate connections between users, process payments, and ensure a smooth experience on the platform.

To Improve Our Platform: Analyse usage trends, identify issues, and enhance functionality.

To Communicate with You: Send updates, notifications, and marketing messages (with your consent).

To Ensure Safety: Verify user identities, conduct background checks (where applicable), and prevent fraudulent activities.

  1. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, analytics, marketing, or other operations.

Other Users: Limited information is shared with other users (e.g., service providers viewing your pet’s profile).

Legal Authorities: When required to comply with applicable laws or respond to valid legal requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties.

  1. Data Retention

We retain your personal information for as long as necessary to provide our services or comply with legal obligations. You may request deletion of your account, and we will remove your data except where retention is required by law.

  1. Your Rights

Access: You can request a copy of your personal information.

Correction: Update or correct inaccurate information.

Deletion: Request deletion of your data, subject to legal retention requirements.

Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@pethive.com.

  1. Security Measures

We implement robust security measures to protect your data from unauthorized access, disclosure, or loss. However, no online system is completely secure, and we cannot guarantee absolute security.

  1. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated to you directly.

  1. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

PetHive Supportsupport@pethive.com